Stroller broke on day 3
May 18, 2015
I am giving a 3 star rating because the actual stroller is great (wider than the bugagaboo cameleon but we needed to upgrade the size for baby 2). However, on our third day of us we were walking and the bottom part of the secure stroller strap (between my sons legs) fell off and his swiggled his way down and slid out of the stiller. Luckily I was walking slow and just pulled over so he wasn't hurt. I called Albee baby and they connected me with uppa baby. They said they would overnight a new seat cover, which ended up taking 36 hours. And turned out they sent a new canopy only. Not the actual piece I needed. So another call and a manager later... they agreed to send the actual seat cover, which again took more than 36 hours to arrive. I am extremely disappointed in the uppa baby customer service. If bugagaboo made a single line double stroller (and not a double wide), we would buy that in a second.
Pros
- folds in one piece with one seat only. not two.
Cons
- uppa baby customer service