Beautiful stroller, but buyer beware
April 19, 2022
I want to lead with how great Thule customer service has been. That said, we've had nothing but issues with our Thule Urban Glide 2 stroller since buying it in late 2021. We've actually received two replacements. The first stroller had braking issues (the brake didn't catch equally, so one of the wheels would keep moving slightly after braking, causing the stroller to turn). Thule replaced immediately. Then, the replacement stroller wobbled terribly and somehow the entire front wheel locking mechanism broke - when in "lock" position, the wheel tilted terribly to one side, making it impossible to use the stroller and run (or even walk quickly). Thule is now replacing, again. Although it's wonderful that Thule stands behind their products, I find it bananas that a stroller this expensive has this many issues. We've used a number of other strollers (a Nuna & City Mini) over that past few years on similar terrain and had zero issues. Sadly, I can't recommend buying this stroller given all of the manufacturing defects and the high price.
This product review was collected by the manufacturer.