I Regret This Purchase - Would Never Recommend
October 15, 2019
My husband and I are first time parents to the most joyful, adorable little boy! As you can imagine, safety comes first for us as new parents.
That's partly why we trusted this baby monitor made by a company called "Safety1st".
Turns out that safety is their last priority, along with their customers, coming second to last.
The first major issue with this monitor is that it has terrible connection. I was told that it was our internet provider's fault, not the monitor's - go figure. Our connection is strong with literally every other device in our house except for this monitor, which was consistently cutting out in the middle of the night. I could no longer see my baby. Super unsettling.
The next major - and most detrimental - issue was that the app notified me of an update and when I clicked "Update Now", the app failed - completely shut down every time.
So as new parents to a 3-month-old, we have no choice but to sleep in our guest bedroom across from the nursery to make sure our baby's okay.
When I contacted customer service about this issue, they promised me an e-mail within 24 business hours giving me an update on where they were with fixing the issue.
Next thing I know, it was 48+ hours until I heard from them. Called customer service, left a message - no call back. Opened a case via the website - no response. Asked to speak to a supervisor - the Live Chat agent said she didn't have such connections. No sympathy.
I told them I'm going on night FIVE without a monitor for my baby. They don't care.
When I finally heard from them about a fix for this issue, they told me to plug in my monitor and they'd force an update on my app and that they fixed the bug on future app updates. They said "Let us know when you've plugged in your camera" so I replied, "Okay! Camera is plugged in."
Guess what? No response.
My husband and I are on our *FIFTH NIGHT* of no monitor. Safety1st? Nah. Safety last.
We're getting our money back. 10/10 would not recommend.
This product review was collected by the manufacturer.