Doesn't Work Right Away / Room for Improvement
January 3, 2020
My daughter received this for Christmas. I put batteries in and it wouldn't work. We were in a bright lit room, so I didn't understand why it wasn't working. I came on the website to get contact info so I could speak to someone about getting a replacement. I noticed the reviews on products, so I found her puzzle and read through some. After reading reviews with others having the same problem, I read the response from the support team and tried what they said.
I put the batteries into the puzzle, turned it on, took all the pieces out, and let it sit under a bright light for a few minutes. A couple of the animals started working, but a few weren't. So I let it sit under the light longer, and after a few more minutes, all of the animals work! My daughter loves the sounds when she puts the pieces in.
My only complaint now is that the sounds are somewhat long, in my opinion. One sound will still be playing when she puts in a different piece, but the sound doesn't change. The piece that was put in while a different sound was playing will not make any sound. They have to be done one at a time, and you have to wait for one sound to finish before another will play. I would say the sounds last about 20-30 seconds. My daughter is ready to put other pieces in quicker than that, so she gets a little frustrated when the new sound doesn't play. I'm teaching her how it works, so we'll get it down soon.
Other than that, great product.
This product review was collected by the manufacturer.