Fixed the issue of hard tightening harness .
July 23, 2015
I have to write this because it might be helpful for you if you are also experiencing frustration over the harness tightening. We purchased this car seat on July 19, 2015 and the first thing I did coming out of the store was install the chair. It was easy to do, the color is lovely and my kid loved riding front facing for the first time at age 2.8 years. The only thing was how hard it was to properly tighten the harness, it took me more than 3 minutes to do it pulling little by little. We decided to return the chair because it was ridiculously hard to strap our child safely. I called Graco this morning and I described my problem and after some talking the representative asked me if I was pulling the strap that hangs by the end of the chair (the one you pull to tighten or loosen the harness) to the sides, she said "this might make it hard to tighten". I went to the car to check the seat, I pulled the strap down and the harness was very difficult to tighten (it was the way I was doing it) and then proceeded to pull it upward and it was easy. I told the lady I was going to try it with my kid sitting on the chair and would call back if the issue was not fixed. I tried it with my little one sitting on it and it worked very well IF the strap is pulled in an upward angle, not down, not to the sides. It worked well. I tried it 5 times to make sure the problem was fixed. We hope to enjoy this car seat until she is old enough to not need one to ride in a car. I hope this is helpful for you.
This product review was collected by the manufacturer.