Thanks for the help!
July 28, 2014
Today I called Chicco for help installing my Chicco NexFit. I'm a grandparent of four beautiful grandkids that I want to be safe. Both sons have two children, and both families use the same daycare. Since I'm retired, I'm on the list to pick up grandkids when the parents can't get there in time, and sometimes when the kids get sick during the day. Our two older grandsons are 3 and almost 4. When they were born, I bought the base for your Chicco KeyFit 30 and the kids both have the bases and of course the car seats. Our two youngest grandkids are 16 mos and 5 mos. The 16 mo old is getting too big for the KeyFit, so I bought the NexFit. Anyway, today I was struggling and very frustrated trying to get it installed in the car, so I called your Customer Service number. I wish I knew her name, because I wanted to let her know how much I appreciated her walking me through it. First, my husband had installed it frontwards, but it was way too loose, and I knew you were supposed to start with the LATCH hook strap as loose as it goes. However, he'd tried to tighten it and I couldn't figure out how to get the strap to loosen again so I could thread it in for rear facing. He knew it was too loose too, but didn't know how to make it so it wouldn't be too loose. She told me over the phone how to get the straps loose again, and then (twice even) took me step by step to undo the front facing, and make it rear facing. I just wanted to write and tell you how much I appreciated her patience. She was wonderful! After reading the above testimonials, I'm so glad we got Chicco. Grateful Grandma Jan
* This product review was collected by the manufacturer.