Amazing customer service
November 30, 2016
First of all, my little one is not here yet, but we decided to go ahead and order his bassinet, which also we will be using while we travel. Before purchasing it, I asked many questions to ChiccoUSA facebook page, and they were kind enough to answer all my questions. After I ordered the bassinet, it arrived pretty quickly (maybe 4-5 business days). There was some issue with the sides, I contacted the customer service, in 2 days (which they warn you it may take up to 72 hours), they got back to me with an offer of replacing the bassinet. I didn't want a replacement, mine was more complaining to them. Very fast, and good customer service. Now, I am hoping that my little one will have good rest in this bassinet. Also, it is light, deep enough, and longer-way longer than traditional bassinets. We love it. It is currently set up, and we enjoy the design, and the color (sky) of it. I like the fact that the fabric all around is removable for easy cleaning. And the mesh parts is good for not only circulating the air, but seeing the baby. I will update my review after my little one starts using it. Another good purchase from Chicco.
This product review was collected by the manufacturer.