Britax Customer for Years, But Still See I'mprovements Needed
April 7, 2015
We purchased two Pioneer boosters for our two vehicles. We have owned at least six Britax car seats/boosters with all three of our children over the past seven years, so have seen the company make changes. Most of these changes have been for the better (i.e., increased safety, which is most important to us). However, some of the changes have made installation more difficult. With some of our older Britax car seats, it was easy to see where the latches were stored in the seat, and hence easy to remove them. It took us a while to determine where the latches were stored in the Pioneer, and a bit of maneuvering More importantly once the seat was latched in the vehicle, on older model car seats there used to be two straps (one on either side of the car seat) to pull and tighten the seat down. Now, there is one strap, on one side of the seat, that you pull to tighten down the seat. I own a 2011 Toyota Sienna and due to the thickness of the seat pad, the strap ends up being very short, and subsequently very difficult to pull on to tighten the seat. I was very disappointed in this. I don't understand why the company has made it more difficult to correctly install the seat. It seems they did not consider the range of vehicles and seat pad thickness that their car seats would be installed in. Our second Pioneer was installed in our Ford truck much more easily because the seat pad was not as thick, and hence the strap was much longer, thus making it easier to pull to tighten the seat down. The Pioneer in my Sienna is not as tight as the one in our Ford. I believe it is tight enough to the standard, but it took A LOT of elbow grease and sweat by my husband to get it there. Again, it was easier to tighten down the Britax car seats when they had the straps on both sides of the seats. You could pull equally on both sides, now you have to pull on one side, sometimes with a very short strap (the straps should be much longer). Britax needs to research this and strongly consider changes to this feature.
* This product review was collected by the manufacturer.