Very Frustrated after 4 months!
June 23, 2020
We have two boys (5 years and 4 months). We fell in love with the Mamaroo with our oldest boy along with the first version of the Tub and the Faucet Temp Gauge. So you could say we are loyal customers. We were beyond excited to hear of the Mamaroo Sleep Bassinets arrival just before the birth of our youngest boy.
So we will start at the arrival of the Mamaroo Sleep Bassinet. Assembled and started it up and connected the app. It worked great and had high hopes. Then the first nights after we came home with our baby a few issues stared. The High pitched noises while running were enough to make me crazy. Thank goodness for the pure exhaustion and that I just fell asleep and did not hear them. Then as if some miracle they stopped about the one month mark. Then about the 3 month mark the Vibration feature stopped working and the clicking sound started. Our baby is now 13.5 pounds, well below the max limit, and when he is not centered or towards the rear of the Bassinet it makes a loud click during movement. Again we worked around the issue and just made sure to place our baby properly as to not make the few hours I get to sleep between feedings not so annoying and difficult to sleep. Then today the sounds just quit. When placing our baby down for a nap I tried to play any of the sounds and nothing.
So after only FOUR months, only the movements work, but with issues there also. Two of the three functions offered don't work and the one that does work, is driving me crazy with a clicking sound. I feel like this product may have been rushed to the public and your customers too early. After reading several reviews we are not alone with issues, almost like ours may get worse and I'm left wondering how long until it turns into a 40 pound decoration with no functions period. We love the brand, products, and amazing ideas you have. We only hope that now we can hopefully come to a solution with your company through the one year warranty or something else.
Our baby Lucas is only 4 month old and 13.5 pounds. Again well below the limits and well before he out grows what we thought would be a loved product. We still use all our 4moms products from our oldest boy (5 years old) with no issues. We only hoped that this wold last the same. So very Disappointed and Frustrated!
We hope to be able to post that this has been resolved and we are happy again! We want to recommend this to everyone!
This product review was collected by the manufacturer.