So disappointed - waste of money!
May 25, 2021
Super excited to receive this for our 2nd baby, but about 2.5 months after he was born, the bassinet started making a loud clunk every time it changed directions. The noise was so loud it woke me up when it started. After unplugging and other small adjustments didn't fix it, we contacted 4moms. They made us jump through a multi-step process that was cumbersome in order to replace it. Frustrating to spend that much time dealing with our faulty bassinet when I had a toddler and baby to care for. They sent a replacement bassinet and just a few weeks into use, the new bassinet just stopped moving. It would start and then freeze. Please note, our baby was still well under 6 months and well below the weight limit during both of these issues. Now we have a bassinet that looks cool but doesn't actually do what it is meant to. I have since gone back to work and have no time to deal with 4moms process again to replace, so I have just given up. I had been super excited about this gift from family, such a waste of money!
This product review was collected by the manufacturer.